Glossary

Restaurant tech, in plain English.

A quick reference to the terms you'll hear around restaurant software — from POS and KDS to cloud kitchens and 86.

Point of Sale (POS)

The system a restaurant uses to take orders and process payments.

Kitchen Display System (KDS)

A screen in the kitchen that shows incoming orders in real time.

KOT (Kitchen Order Ticket)

A printed ticket sent to the kitchen for each order.

Cloud kitchen

A delivery-only kitchen with no dine-in space.

Self-order kiosk

A touchscreen where customers order and pay themselves.

QSR (Quick Service Restaurant)

A fast-food or quick-service restaurant focused on speed.

86 (sold out)

Restaurant slang for an item that's run out and is unavailable.

Daily closing

The end-of-day process of reconciling sales against cash.

Void

Cancelling an item or order after it's been entered.

Recipe costing

Working out the true ingredient cost of each menu item.

Restaurant inventory

Tracking the stock of ingredients and supplies a restaurant holds.

Menu management

Maintaining a restaurant's items, prices and modifiers across channels.

Table management

Tracking tables, sections and turns across a dining room.

Bill splitting

Dividing one table's bill across multiple guests or payment methods.

QR code ordering

Customers scan a table QR to view the menu and order themselves.

MDR (Merchant Discount Rate)

The percentage a payment processor charges per card transaction.

Average order value (AOV)

The average amount a customer spends per order.

Order modifiers

Add-ons and options that customise a menu item.

Front of house / Back of house (FOH/BOH)

The customer-facing and kitchen sides of a restaurant.

Loyalty program

A scheme that rewards repeat customers to bring them back.

Branded ordering app

A restaurant's own-name app for direct, commission-free orders.

Prime cost

A restaurant's combined cost of goods and labour.

Cover (covers count)

A single guest served; covers count measures how many you served.

Table turnover

How many times a table is reseated during a service.

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