What is Win-back campaign?

A win-back campaign is a message, usually with an offer, sent to customers who have stopped visiting, to bring them back before they are lost for good.

Bhookly runs a win-back automation 60 days after a guest's last visit, one of eight automations that send themselves. An owner can also message the Lapsed or At risk segment by email or WhatsApp with a promo code attached. Each receipt can print a unique, single-use comeback coupon for the next visit.