Reviews & Guest Recovery for fine-dining restaurants.
Reviews & Guest Recovery is built into Bhookly for fine-dining restaurants, alongside FBR and PRA filing at payment, bank card deals at checkout, and a business day that can start at 5 AM so sales after midnight stay in the same trading day.
What Reviews & Guest Recovery does for your fine dining.
- More guests asked, with no extra work
- The review booster is a rating page guests open from a QR on the receipt, a poster on the counter or a message after their visit. It points guests to your Google review page and gives every guest a private way to tell you what went wrong.
- Complaints that come with context
- A rating left from the receipt QR arrives attached to the order, the server and the day. You know what was eaten, who served it and when, before you reply.
- Told within minutes
- A low private rating sends a WhatsApp alert to the owner. The counter also sees unhappy guests from the last two hours, so staff can act while the guest may still be at the table.
- One action to put it right
- The guest recovery inbox is a worklist of low ratings. One action sends an apology with a comeback coupon for the next visit.
- Recovery you can measure
- When a guest returns and redeems the coupon, Bhookly counts that bill as recovered revenue. You see how many complaints became return visits and what they were worth.
- Generous, with a record
- For a problem on the floor, a manager issues a service recovery coupon for the next visit, sized by how serious it was. It needs a manager PIN, is tied to that guest and is logged.
Built for how fine-dining restaurants actually run.
- Full Reviews & Guest Recovery overview
A QR on the receipt collects a rating tied to the order, server and day. A low one reaches you on WhatsApp in minutes, with an apology and coupon ready to send.
- Bhookly for fine-dining restaurants
Fine-dining POS for the floor, the pass and the bill.
- Coordinating courses across grill, tandoor and bar on a full night.
- A table of twelve that wants the bill split at the end, some by cash and some by card.
- Reservations and table turns during peak service.
- A slow table nobody notices until the guest raises a hand.
- Service-charge payouts worked out by hand and argued over.
- A bad meal you read about online a week later, when the guest has already gone.
More of what fine-dining restaurants run on
Table Management for fine-dining restaurants
Table management on your own floor plan: each table shows its order, guests, running bill and a timer, and waiters send orders to the kitchen from a tablet.
Kitchen Display System for fine-dining restaurants
Every cook sees their own tickets, and late ones turn red. Run a kitchen display, printed KOT slips, or a mix per station, from one order at the till.
Point of Sale for fine-dining restaurants
A restaurant POS with one screen from order to payment: split a bill between 2 and 30 guests, hold orders, apply bank card deals and keep selling offline.
Things people usually ask us.
Still have a question? Message us and we reply the same day.
How can I collect customer feedback in my restaurant?
Bhookly collects feedback through a QR code printed on the receipt, a QR on a poster or table tent, or a link in a message. Each opens a rating page where the guest rates the visit, and a rating from a receipt is tied to that order, server and day.
How do I find out about a bad experience before it becomes a bad review?
Bhookly alerts the owner on WhatsApp when a guest leaves a low private rating, usually while the visit is still fresh. The counter also sees unhappy guests from the last two hours, and the owner dashboard shows an alert while any are waiting for a reply.
Can Bhookly help my restaurant get more Google reviews?
Yes. Bhookly's review booster is a rating page that points guests to your Google review page, reached from a receipt QR, a poster or a message. A review request automation can also ask guests after their visit without staff doing anything.
What can I do when a guest leaves a low rating?
In Bhookly you open the guest recovery inbox and send an apology with a comeback coupon in one action. The rating shows the reason the guest chose, their comment, the order and the server, so the reply can be specific.
How do I know whether apologising to unhappy guests brings them back?
Bhookly counts it. When a guest redeems the comeback coupon sent from the recovery inbox, that bill is recorded as recovered revenue.
Can staff give away recovery coupons freely?
No. In Bhookly a service recovery coupon needs a manager PIN, is tied to one guest and is logged with who approved it. The manager chooses its size by the severity of the problem.
Will I know which waiter or order a complaint is about?
Yes. A rating left through the Bhookly receipt QR arrives tied to the order, the server and the day, and the guest picks what went wrong: food, service, wait, cleanliness or value.
Run reviews & guest recovery on Bhookly.
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