Bhookly vs Foodpanda.
Foodpanda is a delivery marketplace: it brings you orders from people who have never heard of you, charges a commission on each one (commonly 25 to 35% in Pakistan) and keeps the customer relationship. Bhookly is restaurant software with your own ordering website and app, WhatsApp ordering, a till, a kitchen display and a customer list you own. Most restaurants use both: Foodpanda to be discovered, Bhookly to run the restaurant and move repeat orders to a channel that pays no commission.
| Dimension | Bhookly | Foodpanda |
|---|---|---|
| Commission per order | 0% on your own website and app | Typically 25 to 35% |
| Who owns the customer | You. Every online customer joins the same directory as your walk-ins, with visits, lifetime spend and last order | The platform |
| Branding | Your name, logo and colours on one of twelve designed ordering websites, from Dhaba to Bistro | A listing inside Foodpanda's app |
| Commission-free branded app + website | Yes, included in the Growth plan | A marketplace listing, not your own channel |
| Ordering on WhatsApp | Customers order by message or voice note in English, Urdu, Roman Urdu or Hindi, and the order lands in the till's inbox | Orders are placed in the Foodpanda app |
| Delivery areas and fees | Draw zones on a map, each with its own charge, minimum order, delivery time and rider payout | Set by the marketplace |
| Order tracking for the customer | A private link that follows what the kitchen actually does: placed, confirmed, preparing, ready, out for delivery | Tracking inside the Foodpanda app |
| Runs your in-store operations | Till, kitchen display, stock, nightly cash close and reports | A delivery marketplace, not a restaurant system |
| Foodpanda money at the day close | Delivery-app orders are kept apart from till cash and checked against the app's own total every night | Paid out on Foodpanda's settlement cycle |
| Payout timing | One to two business days, direct settlement | On Foodpanda's settlement cycle |
| Bringing a customer back | Eight automations, a stamp card in Apple and Google Wallet, and a single-use comeback coupon printed on every receipt | Promotions run inside the marketplace, to the marketplace's customers |
| Menu control | Change a price or mark a dish sold out once and the till, website and WhatsApp menu follow | Managed inside Foodpanda's system |
| Discovery to new customers | You drive it: QR codes, receipts, WhatsApp and your own guest list | Marketplace reach to people who have never heard of you |
Where Foodpanda wins
We'll be straight with you: here's where Foodpanda has the edge.
- Cold discovery: a stranger who has never heard of your restaurant is far more likely to find you browsing the app than landing on your website
- An established rider network in many cities, so a restaurant with no riders of its own can still deliver
- A habit: many customers open the app before they think of any one restaurant
Switching
This is “and”, not “instead of”. Keep Foodpanda for the first order and use Bhookly to win the second. Print the ordering QR and short link on every receipt and bag, offer a direct-order incentive that costs less than the commission would, and let the win-back automation message anyone who has not ordered for 60 days. Add Foodpanda as its own order type in Bhookly so its sales show as a separate line in every report, and check its total against the app at the nightly close. Then watch the split between direct and marketplace orders month by month.
“Setup took less than a morning. By dinner service we were fully live. I've onboarded three POS systems over the years — this is by far the fastest I've ever seen a team get comfortable.”
Things people usually ask us.
Still have a question? Message us and we reply the same day.
Is Bhookly a replacement for Foodpanda?
No, Bhookly is not a marketplace: it gives you your own ordering website and app so customers order from you directly, with no commission. Most restaurants keep Foodpanda for new-customer discovery and move repeat customers to their own channel over time, which saves commission on orders they would have received anyway.
How much can I save versus Foodpanda commissions?
The saving scales with how much delivery volume you move to your own channel. At 25 to 35% commission, every Rs 100,000 of orders moved to Bhookly's direct ordering keeps roughly Rs 25,000 to 35,000 in your business that month, less whatever incentive you offer to get customers there. On Rs 1,000,000 of monthly online orders at 30%, that is up to Rs 300,000.
What is the best Foodpanda alternative for a small restaurant in Pakistan?
The best alternative is not another aggregator but a commission-free ordering channel of your own, connected to your till. Bhookly includes a branded ordering website in every plan and a branded app in its Growth plan, and every order arrives in one inbox on the till, flows to the kitchen and is counted in the day close like a counter sale.
Should I stop using Foodpanda completely?
Not necessarily, because Foodpanda still wins on discovery. The approach that works is to meet new customers there, then give them a reason to reorder through Bhookly: a QR on the bag, a comeback coupon on the receipt and a loyalty stamp card in their phone wallet.
Does Bhookly charge commission on its own ordering channel?
No, Bhookly's own ordering channel is commission-free. You pay a flat monthly subscription, not a cut of each order.
Can customers order on WhatsApp instead of the Foodpanda app?
Yes, with Bhookly a customer can order by WhatsApp message or voice note in English, Urdu, Roman Urdu or Hindi. The assistant builds the order from your live menu, confirms it with the customer and places it into the same inbox on the till as website and table QR orders.
How do I keep Foodpanda sales from confusing my cash count?
Bhookly keeps orders paid through a delivery app apart from the till and checks them against the app's own total at the nightly close. That stops a false “online is over” alarm and catches an order keyed in at the wrong amount.
See why restaurants choose Bhookly.
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