Restaurant CRM for cloud kitchens.
In Bhookly, Restaurant CRM for cloud kitchens updates on every till and tablet within about a second, so the counter, the floor and the kitchen never work from different pictures.
What Restaurant CRM does for your cloud kitchen.
- The guest list is yours, not a delivery app's
- A delivery app keeps the name and number of everyone who orders your food through it. Every guest who orders with Bhookly lands in a directory your restaurant owns, searches and exports.
- The list builds itself during service
- The cashier types a name or phone number on a till order, a customer checks out on your ordering website, a guest joins the loyalty card or claims a stamp from a receipt. Each one becomes a directory entry with nobody keying data after closing.
- See who is slipping away before they are gone
- Each night every guest is placed in one of five stages: New, Active, At risk, Lapsed or VIP. The At risk list is the one to act on, while a message can still bring the guest back.
- Segments without building filters
- Six lists are kept ready with live counts: birthdays this month, lapsed, at risk, VIPs, first-timers and regulars. Export any of them, or message one by WhatsApp, email or SMS.
- Staff recognise regulars
- A profile holds the guest's order history, loyalty ledger, saved addresses and staff notes such as an allergy or a favourite table. At the till, a phone number brings the guest up in seconds.
- Start with your existing guest book
- Import the list you already keep from a spreadsheet. A preview flags bad rows before anything is saved, and likely duplicates are suggested for merging with their history kept.
Built for how cloud kitchens actually run.
- Full Restaurant CRM overview
Bhookly's restaurant CRM keeps every guest from the till, online orders and loyalty sign-ups in one directory you own, with visits, spend and lifecycle stage.
- Bhookly for cloud kitchens
Cloud kitchen software with your own ordering website.
- Marketplace commission takes a large slice of every delivery order.
- The delivery app knows your customers. You do not.
- Boxes, bags and cutlery are never counted in the cost of a dish.
- A tablet per channel, and orders re-keyed by hand between them.
- Delivery-app payouts never quite match what the till says was sold.
- "Where is my order?" calls in the middle of a rush.
More of what cloud kitchens run on
Online Ordering Website for cloud kitchens
Your own commission-free ordering website in one of twelve designs, with delivery zones, live order tracking and one inbox that sends every order to the kitchen.
Kitchen Display System for cloud kitchens
Every cook sees their own tickets, and late ones turn red. Run a kitchen display, printed KOT slips, or a mix per station, from one order at the till.
Recipe Costing for cloud kitchens
Recipe costing software for restaurants: see price, cost, profit and margin on every dish, with the food cost per plate worked out line by line.
Things people usually ask us.
Still have a question? Message us and we reply the same day.
What is a restaurant CRM?
A restaurant CRM, such as the one in Bhookly, is a record of every guest and what they ordered, used to bring them back. Bhookly's is a searchable directory showing each guest's visits, lifetime spend, average bill, last visit and lifecycle stage, built automatically from orders.
Do I own my customer data?
Yes, the customer data in Bhookly belongs to your restaurant. Every guest who orders at your till or on your own ordering website joins a directory you control, and any segment can be exported.
Where does the customer data come from?
Bhookly adds guests automatically from four places: till orders, online orders, loyalty sign-ups and receipt claims. Orders from the branded app and kiosks join the same profile, and an existing guest list can be imported from a spreadsheet.
Can I import my existing customer list?
Yes, Bhookly imports an existing guest list from a spreadsheet. A preview flags bad rows before anything is saved, and you can also add guests one at a time.
How do I find customers who have stopped coming?
Bhookly labels every guest New, Active, At risk, Lapsed or VIP each night, so the guests who are going quiet are already on a list. The At risk and Lapsed segments show live counts and can be exported or messaged.
What happens when the same customer is saved twice?
Bhookly suggests likely duplicate customers and merges them into one record. The merged record keeps the full history, so visit counts and lifetime spend stay correct.
Can I message customers from the CRM?
Yes, any Bhookly segment can be messaged by WhatsApp, email or SMS. Campaigns run from the Marketing Suite and can carry a promo code, so you see redemptions and revenue for each one.
Can staff see a guest's allergies or preferences?
Yes, each Bhookly customer profile has staff notes for details such as allergies or a favourite table. The profile also shows order history, the loyalty ledger, saved addresses and a WhatsApp consent switch.
Run restaurant crm on Bhookly.
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Book a 20-minute demo. We'll show you Bhookly running on your kind of restaurant, with no pressure and no obligation.
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